Monday, September 2, 2013

Online Video Banking with Polycom RealPresence CloudAXIS

Customer service today is largely made up of outsourced call centers, integrated voice response (IVR) systems that keep you away from a real customer service officer. Or you may think of webchat windows that pop up while you are surfing sites like amazon, offering to help answer any questions you may have.

With Polycom, customer service can now be Visual. More personal, more interactive and ultimately, more effective.
The RealPresence CloudAXIS allows you to upgrade an instant messaging conversation or question, to a face to face conversation with a customer service rep or subject matter expert – ensuring that customers that are researching online have instant answers. But also customers that are purchasing online, don’t leave a website to go to a competitor’s or just lose the motivation to buy.

Empowers video banking or visual customer service by delivering the trust, confidence and information a customer needs to progress the  purchase of relatively complex products. Video collaboration can be initiated through a link sent via online chat message. It extends one of your front office channels to improve the customer experience and sales.

That demonstration will illustrate these principle via a fictional Banking Web Site which has implemented RealPresence CloudAXIS in their Banking processes.



The mockup I've used for this demonstration is based on RealPresence CloudAXIS, IBM WebSphere Portal and IBM Banking Template for IBM WebSphere Portal.

Other info about Polycom offerings for Financial Services: http://www.polycom.com/solutions/solutions-by-industry/financial-services.html