Wednesday, October 16, 2013

Polycom RealPresence CloudAXIS & Salesforce.com

How to put a face on your sales force... With the Polycom RealPresence CloudAXIS Suite, sales teams are now more empowered to connect with customers and bring in the resources they need to support them.
RealPresence CloudAXIS extends Polycom’s HD video collaboration to anyone, regardless of application, system, or device. Connecting customers face to face with sales people or subject matter experts—no matter what system they are using—is now a cinch.

But:
  1. How could you have something integrated into your business processes? APIs
  2. Where are stored your customer contacts? Probably in a CRM system...
I built a prototype to illustrate a potential integration between Polycom CloudAXIS Suite and Salesforce. This portotype has been developed to demonstrate how video can be integrated into applications to simplify workflows and make video part of a complete experience (CEBP, UC etc).
Contextual integration drives more usage...
  • In a first part, it shows you how to directly export your SFDC contacts into RealPresence CloudAXIS Suite.
  • In a second part, it shows you a way to invite all your customers with whom you have opportunities in progress. For example to organize a marketing campaign...

To design that prototype, I just leverage Polycom RealPresence CloudAXIS APIs and Salesforce.com APIs. Salesforce provides programmatic access to your organization’s information using simple, powerful, and secure application programming interfaces.

*Disclaimer: That prototype is not an application currently sold by Polycom/Salesforce or planned to be productized by Polycom/Salesforce.