Friday, March 2, 2012

Simple HelpDesk using an IBM Sametime bot

My former colleague Romain Lienard is still working on his IBM Sametime Bot framework based on Python.

After developing Sametime Bot using Artificial Intelligence (his nickname Watson :-) ), converting doc file to pdf file, searching experts on IBM Connections, he has delivered a new version providing multi-agent helpdesk capabilities... That's awesome... It's a very good example of the power of Sametime Bot feature.